Website Privacy Policy

Website and Customer Privacy Policy

This Privacy Notice (“Privacy Policy”) explains how we collect, hold, use and disclose the Personal Data provided to us, Obex Medical Limited,  by you, when you visit or interact with our website or place an order (either via our online shop, or directly).

Types of Information We Collect

The types of Personal Data that we may collect are described in this section and include both information that you provide to us in our dealings and any information that we collect automatically when you use the Obex website.

For the purposes of this Privacy Policy, “Personal Data” means information that identifies a person or that could reasonably be used to identify that person. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

What happens if you don’t provide certain information

You do not have to register to receive much of the information available through our website. However, some of our content, products and services are available only to registered or identified users and will require you to set up a profile or provide specific information about yourself (i.e. Personal Data) in order for us to provide you with the products and services.

Personal Data You Provide When Interacting with Obex.

Obex collects and uses Personal Data that you provide when interacting with Obex, including on the Obex website. For example this could be when you purchase a product via the website or otherwise make an order, ask to receive marketing products and information, or contact our customer service and this Personal Data could include:

  • Contact information such as your name, address, phone number, or email address
  • Registration information such as your username and password
  • Employment, education and other background information when you inquire about employment with Obex
  • Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address)
  • Any other personal information you may provide to us (for example, when you complete our Online Contact Form, a trading account form or submit other information to Obex).

You may also contact Obex to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Obex, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request and Obex will collect and use such information in accordance with this Privacy Policy.

Information That May Be Collected Automatically Via the Website

When you use the Obex website, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Obex website. An IP address identifies the electronic device you use to access the website, which allows us to maintain communication with your computer as you move about our website and to customise content.

Cookies and Other Interactive Techniques

We may use cookies and other interactive techniques such as web beacons to collect information about how you use the Obex website to:

  • provide you with a more enjoyable, customised service and experience on the Obex website;
  • enable you to use certain services on the Obex website;
  • help us develop and deliver better services and products which are customised to customers’ interests; and
  • help us to manage security and fraud risks.

We may also use persistent cookies so that you can set your preferences for using the website or application (for example, to remember your log in details).

You can usually set the settings on your browser to let you know when you are offered cookies so that you can decide whether or not to accept them.  However, if you disable or refuse cookies, please be aware that some parts of the website may not function properly. Mobile Tracking

If you use a mobile device to access and use the Obex website, we may collect the following mobile-specific information in addition to the other information described in this Privacy Policy: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the site or application (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Obex sites or applications.

How We Use Your Information

We use your Personal Data to provide to you the products and services you request, communicate with you, improve your experience on the Obex websites, generally improve our products and services and for other internal business purposes. The Personal Data we collect about you may be stored for as long as it is required for the purposes of collection, and as otherwise required or permitted by law.

Providing Product and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide to manage your orders and invoices, process payments, respond to your questions, provide you the services you request, manage and respond to customer issues, check credit worthiness, credit reporting, maintaining records of serial numbers, reporting to manufacturers and offer an optimal customer experience.


You may also receive marketing information from Obex, such as offers regarding Obex related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact details and other Personal Data to send you marketing information.

Legal Rights and Obligations

In certain limited circumstances, Obex may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with pharmacovigilance reporting obligations, record-keeping requirements from manufacturers, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Obex websites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and carry out action who violate the contracts in place between us or who engage in behaviour that is illegal or harmful to others or to others’ property.

Change in Organisation

In the event Obex decides to reorganise or divest our business through sale, merger, or acquisition, Obex may share Personal Data about you with actual or prospective purchasers.  We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.

Children Privacy

Obex does not knowingly collect or use any Personal Data directly from children (we define  “children” as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us via one of the methods specified in this Privacy Policy below, and we will work with you to address this issue.

Data Security

Obex maintains reasonable technical, administrative and physical controls to secure any Personal Data collected. However, there is always some risk that an unauthorised third party could intercept our platforms including an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Obex cannot guarantee that unauthorised third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Obex, you must weigh both the benefits and the risks.

Your Rights to Access and Correct Your Information

You have rights to see and request the correction of any Personal Data we hold about you, and to ask for it to be corrected if you think it is wrong. If you want to exercise these rights or to ask us questions about this Privacy Policy, please contact us using the following details:

Obex Medical Limited

Email address:
Postal address: PO Box 26 511, Epsom, Auckland 1344
Telephone number: 0800 836 6726
Att: Privacy Officer

Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorised by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. Obex encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of Obex websites will be handled in accordance with the currently-posted Privacy Policy.

Effective Date: 4 December 2019